FAQs

Orders will be deliveryed during 15-20 days（It takes about 3 days to prepare the goods, 8 to 9 days to ship to the United States, and 3 to 5 days to ship to the customer.There is no courier tracking number during the stocking period.）, sometime 20 - 25 days.

Once an order is placed, unfortunately it cannot be canceled.

No. Pre-orders are made-to-order and cannot be modified or canceled once placed. Pre-orders get sent to production as soon as confirmation is received, are final sale, and not eligible for refunds.

Depending on availability, your item(s) may ship from:

One of our private warehouse facilities

One of our rurution Retail locations(So far we do not have local stores, and we will build some physical stores within the next three years.)

Once an order is placed, the customer cannot modify or edit in any form.

Based on item availability and exclusivity, we set restrictions preventing customers from purchasing multiples of an item to ensure other customers have the opportunity to purchase as well.

We do not offer in-store pickup for online orders.

Domestic U.S. orders are shipped standard ground by UPS or by various regional carriers based on delivery location. Most deliveries are estimated to arrive in 5-10 business days. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe.

Based on location of availability, your items may ship from separate locations, including various rurution Retail stores or our private warehouses. The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination.

Please photograph the interior and exterior of your order

Email support@rurution.com with your order number in the subject line, and attach all photos along with your inquiry

We will get back to you shortly with assistance. Please note, you have up to 10 days after an item is marked as delivered to report your missing product.

Please photograph the interior and exterior of your order

Email support@rurution.com with your order number in the subject line, and attach all photos along with your inquiry

We will get back to you shortly with assistance. In some cases, a claim with the carrier may be filed if packages were tampered with. Please note, you have up to 10 days after an item is marked as delivered to report your damaged or missing package.

Unfortunately, we are unable to consolidate orders.

To protect our customers, we require that the billing address match the shipping address. We are unable to change the shipping address of a package in order to alter delivery after the order has been placed.

No, we do not accept phone orders called into our customer service line, or at any retail locations.

Please email our team at support@rurution.com for immediate assistance.

If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page.

Since our products are first-come-first-serve, we unfortunately can not fulfill orders that sell out during cart sessions. We do not have additional stock of any product that sells out.

There are many reasons why orders may be canceled. They include, but are not limited to:

Billing and shipping addresses did not match

Partial match on the credit card information added at checkout

International

rurution products are available at rurution.com, found here.

Please contact us immediately at support@rurution.com.

It may take a few business days for the charge to be reversed on your account. Please contact your bank for any additional questions or assistance.